Software Engineer
Who We Are
NeuroFlow CEO and West Point graduate Christopher Molaro served in the US Army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system, and upon completing his Wharton MBA, teamed up with co-founder/COO Adam Pardes to launch NeuroFlow in 2017. Beginning as a team of six people working in an office fit for two, NeuroFlow has now grow to over 100 employees across the country, raised money from leading investors in healthcare and technology, and partnered with leading organizations including Capital Blue Cross, Jefferson Health, and The US Air Force, all to achieve a mission of a happier, healthier world.
What We Do:
NeuroFlow integrates behavioral health across the care continuum by assessing and triaging people to get them to the right level of care, providing high-tech and high-touch support for populations that would typically fall through the cracks in today’s healthcare system. Proven to drive better clinical and financial outcomes for leading health systems, payors, and the Department of Defense covering 14 million lives, NeuroFlow’s platform combines consumer engagement with enterprise-level care management software and clinical support services to support integrated behavioral health at scale.
How We Do It:
The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where “no” or “can’t” is too often the default. NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health.
Software Engineer
As a Software Engineer on the Client Success Engineering (CSE) Team at NeuroFlow, you will play a critical role in ensuring customer success and satisfaction through technical expertise and support. By resolving technical issues, supporting customer onboarding, and enhancing product experience, you will contribute directly to our mission of delivering a seamless, positive product experience. Join us to make a substantial impact on the behavioral health technology landscape by driving continuous improvement and fostering customer trust and loyalty.
What You'll Do:
- Rapid Issue Resolution: Quickly address and resolve technical issues reported by customers, ensuring minimal disruption to their operations.-
- Support for Customer Onboarding: Provide technical assistance during the onboarding process to ensure a smooth and successful setup for new customers.
- Real-Time Troubleshooting: Engage in real-time troubleshooting sessions with customers to diagnose and solve issues, enhancing customer confidence and satisfaction.
- Technical Guidance for Customer Configuration: Assist customers with the technical aspects of configuration and setup to ensure optimal product use.
- Development of Internal Tools: Create and maintain internal tools to enable the Client Success team to manage common issues more effectively.
- Level 1 Technical Support: Serve as the first line of technical support, addressing customer concerns and escalating complex issues as necessary.
- Documentation and Continuous Learning: Keep detailed records of technical issues and resolutions to support continuous learning and knowledge sharing.
- Collaboration with Product Engineering: Collaborate closely with product engineering teams to relay customer feedback and contribute to product improvement.
- Training and Empowerment: Provide ongoing training to the Client Success team on product technicalities, enhancing their troubleshooting capabilities.
- Feedback Loop: Establish a structured feedback loop with the Client Success team to refine and improve technical support processes.
What You Should Have:
- Advanced skills in a modern front-end or back-end stack (e.g., Python with Django or Flask, Ruby on Rails, Java Spring, React, Vue, Angular).
- Familiarity with Flask, Postgresql, Typescript, React, and Flutter is a plus.
- Strong understanding of system architecture and design patterns.
- Experience in developing internal tools and automations to streamline operations.
- Proven ability to troubleshoot and resolve technical issues efficiently.
Nice to Have:
- Experience with containerization using Docker and/or Kubernetes, cloud services, and DevOps tools like AWS and Datadog.
- Previous experience in a customer-facing technical support role.Who You Are:- A problem-solver who embodies NeuroFlow's core values of innovation, customer obsession, and open communication.
- A team player who excels in technical leadership, effective mentorship, and is adaptable and decisive in rapidly changing environments.
- Someone with a deep commitment to customer success and satisfaction, capable of working closely with both technical and non-technical team members to achieve goals.
Company Benefits:
*Applicable for full time employees
Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages.
What We Believe:
NeuroFlow is a proud equal opportunity employer. Every day we are working to tackle the mental health crisis in America, and in order to do that well, we need diverse voices, experiences, and perspectives at the table. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.
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*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.**
As a HIPAA compliant organization
All team members shall:
Act in accordance with NeuroFlow’s Information Security Policies.
Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference.
Report security events or other risks to the organization
Execute organizational security processes or activities
Perform security responsibilities that defined and communicated for their role
Be responsible for their actions regarding the security of organization