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In office: Sydney, New South Wales

  • 🇦🇺 Australia

Site Reliability Engineer

Engineering @ Open

At Open, we exist because we believe that Insurance does not have to be seen as complicated or costly. Creating technology so that our customers can enjoy smart and intuitive insurance experiences is at the core of Open’s development philosophy. When we do this, we’re building modern infrastructure that brings the wonder into insurance.

With a truly end-to-end approach, we build all of our own technology. Our engineering team works in tandem with our AI and data science team to give customers better insurance prices and the insurance experience they deserve, not the one they expect. The team specialises in Python (Django) and Angular, and uses the latest AWS tools to support development.

What you'll do

As a Site Reliability Engineer, you’ll join a highly talented and performing team to continue the evolution of our Open Insurance platform. Reporting to our Senior Production Support Engineer, you will be focusing on ensuring the stability, availability, of our platform as well as improving processes, automating tasks, and enhancing system performance. In this role, you will:

  • Maintain availability of our production systems

  • Manage the performance and capability of our cloud infrastructure from development through to production

  • Maintain pro-active production alerting

  • Work with the team to ensure that production stability and monitoring is not compromised with the changes

  • Ensure any production issues caused by either infrastructure or software defects are resolved to an acceptable level and outstanding production issues are prioritised correctly

Finally, you’ll also have the opportunity to learn the insurance industry and understand the key differentiators that makes Open a key player in our space and why we will be successful on our mission. If you’re someone who loves using Python, we’d love to hear from you.

What you'll bring

  • A successful track record of site reliability across software and cloud infrastructure

  • Experience in using your Python and Angular skills to solve complex problems in a practical way. Python/Django is highly regarded

  • Advanced SQL and database management skills

  • Expertise in cloud platforms, monitoring, and incident response. AWS experience is highly regarded

  • Confidence in your ability to learn and evolve your technology skills

  • A Bachelors/Masters degree in computer science or commerce or a related field preferred but not necessary

Role location

Our offices are located in Sydney, Melbourne, the Sunshine Coast and NZ. This role is flexible around these locations.

Who you’ll work with

GM of Engineering

Working with the GM of Engineering to ensure progress is made on the product and technology road map.

Most importantly the GM of Engineering is there to provide support and to set you up for success in the role, empower you to make decisions and have a positive impact.

Senior Production Support Engineer

Working with the team to:

  • Ensure the smooth operation and stability of our platform in production

  • Ensure that our platform is running optimally and take proactive measures to prevent issues before they impact end-users.

Engineers & QAs

Working with your team members to ensure:

  • That all business / product requirements, solution / product designs and impacts are properly understood

  • That all delivery expectations are fair and understood

  • That any blockers and / or dependencies are addressed in a timely manner where possible

  • That there is clear communication back to the team members

Product Managers

You’ll work closely with the Product Managers to ensure that their requirements are clearly understood and that the solutions will meet their expectations.

Why Open?

It’s an exciting time to join our team and be part of a tech company going through a hyper-growth phase. We provide our team with:

  • Highly competitive compensation

  • High levels of autonomy and trust so you can do your best work

  • Growth opportunities internally - as you grow, your role can too

  • Flexible working - we are about impact, not time at your desk. We encourage freedom and responsibility, including the ability to work from anywhere

  • Annual allowance for professional development - use it towards a gym membership, professional coaching, a conference. Whatever matters most to you

We’re proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees.

Lastly, Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn’t exactly match the job description. We’re looking for people who are intellectually curious, courageous, innovative and passionate. Our culture is truly open, we’re continuously challenging each other to live our values, and aren’t afraid to raise questions when we fall short. Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let’s build the future of insurance together.

Who we are

Open is on a mission to provide the best insurance experiences, at the best price, for the world. Insurance is one of the world’s least digitally mature industries - for years it’s remained confusing, paper-based and heavily intermediated. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable.

Our promise to customers is powerful car, home and travel insurance. Many know us through our consumer brand, Huddle (, and we also offer bespoke white-label solutions for brands who embed our insurance into their digital experiences. Our partner brands include Bupa, Polestar, Telstra, and ahm.

Open is backed by leading investors, including AirTree Ventures, Movac, LocalGlobe UK and Hollard Insurance and we’ve raised over $53m to date. Since 2018, we’ve achieved a 628% growth rate and have won awards from FinTech Australia, the Global InsurTech 100,, Pause Fest, SmartCompany’s Smart50 (5th) and the AFR Fast 100, who recognised us as Australia’s 7th fastest growing company in 2022.

But the best is yet to come – we plan on doubling growth while expanding to New Zealand and the UK. We also believe in using business as a force for good – Open is Australasia’s only certified B Corp insurance company and as a partner of 1% for the Planet, we donate at least 1% of our revenue every year to charity.

Our team thrive on solving problems to revolutionise insurance and have a ‘no excuses’ attitude when it comes to putting our customers first. We have a high performing team and an open and enabling culture that attracts the best creative and critical thinkers. Join us and let’s build the future of insurance together.