Hardware Support Engineer

About AirGarage

AirGarage is repurposing the 30% of real estate in the average American city currently dedicated to parking.

We are building a future where real estate is digitized and can be transitioned from one use to another seamlessly on-demand, moving every piece of urban real estate toward its highest and best use.

We are starting with the $131 billion US parking real estate market because it is one of the most offline and mismanaged commercial real estate asset types.

As a full-stack parking operator, we automate the operation of parking lots and parking garages. We handle everything from advertising to collecting payments from drivers and enforcing against illegal parking. We already operate 300+ parking lots and parking garages across 38 US states and we are growing quickly.

We are backed by top tier investors including Andreessen Horowitz, Floodgate, Founders Fund, and angel investors who have founded or worked at companies like Uber, Opendoor, Flexport, and more.

Want to learn more about AirGarage and the problem we're tackling?

Check out these podcasts:
https://www.youtube.com/watch?v=AU0NkDK51E4
https://youtu.be/_8aM6NQHYiE?si=p5WIujBWUA1sG-b7

THE ROLE 👨‍💻

We're looking for a Senior Hardware Support Engineer to own the health and performance of our nationwide fleet of connected devices. You will be a key link between operations and the engineering team, working closely with our hardware ops team. While primarily remote, you’ll occasionally travel to deployment sites for quality assurance.

This is not just a support role; you will be expected to write and ship code alongside the team. You will debug issues using logs and metrics, tune devices in the field, build internal tools to streamline QA and fleet monitoring, and contribute to our backend software to help automate and improve QA- and calibration-related processes, escalating issues to our ops and hardware engineering teams as necessary.

Our stack:

- Hardware : Embedded SoMs, Debian, Yocto, Python, C++

- Observability: DataDog, Hex, SQL

- Database : Postgres, Snowflake

- Infra : AWS, GCP, RabbitMQ, Docker, Github Actions

- Backend : Python, Django, DRF

- Frontend : React, Svelte, SvelteKit, TypeScript, React Native + Expo

WHAT YOU WILL DO 🚀

- Serve as the primary internal support contact for hardware, working closely with Sales, Operations, and Engineering to ensure smooth deployments.

- Provide regular reports to Operations and Sales teams detailing per-site hardware performance trends, device uptime, and any chronic or systemic issues affecting service quality.

- Test and tune hardware appliances during or post-installation, including adjusting camera exposure settings, detection modes, and other parameters to ensure optimal on-site performance.

- Conduct periodic fleet-wide health assessments to detect performance degradation, systemic issues, or underperforming devices, and recommend firmware or deployment improvements.

- Minimize downtime and on-site intervention by resolving device incidents remotely through log analysis, metrics review, and remote debugging tools.

- Collaborate with the Hardware Operations team to relay field observations, improve install practices, and coordinate on-site resolutions when remote fixes are not possible.

- Escalate unresolved hardware or software issues to the appropriate engineering teams with detailed context, logs, and reproduction steps to ensure timely resolution and continuous improvement.

- Act as a feedback loop between the field and product teams, surfacing recurring pain points or feature gaps observed through support and performance monitoring activities.

- Contribute to core backend software services as needed for device integration.

- Build internal tools and scripts to streamline setup, diagnostics, and ongoing monitoring of hardware in the field, enabling faster support and proactive maintenance.

- Author and maintain clear repair and troubleshooting instructions, incorporating feedback from field teams and device data to drive operational efficiency and improve support consistency.

WHAT YOU NEED 🧠

- 5+ years of professional experience as a support engineer.

- Demonstrated experience managing distributed Linux-based hardware appliances.

- Experience developing internal tools for device observability, alerting, updates, etc.

- Background in cellular (4G LTE, CAT 4, CAT 1bis, 5G RedCap), WiFi, WiFi HaLow, or other wireless connectivity.

- Familiarity with git flow and Github/Github Actions for version control and continuous integration.

- Willingness to travel to locations for troubleshooting (roughly 20% travel).

- Experience working closely with engineering and field operations teams in an agile environment.

- Excellent written and verbal communication skills.

- Self-starter who thrives in a fast-paced, ownership-driven environment.

THE UPSIDE 📈

• 📈 Equity: Have a stake in the business that you’re helping to build and grow.

• 🌴 Work remotely: Live and work wherever you like! We believe in folks working where they are happiest and most productive. We currently hire teammates that are located anywhere within North America.

• 🏥 Health insurance: We offer health insurance and currently cover 85% of the cost of medical plans for the primary employee and 50% of the cost of plans for dependents.

• 💻 Home office setup: Get a laptop + additional equipment needed to set you up for success.

• ⛺ Time to recharge: We have an unlimited PTO policy with a minimum requirement of 10 days per year.

• 🤑 401k: Make financial planning right for you with a 401k retirement savings program.

• ✈️ Team Off-sites: ~2 times per year our team comes together for a full week in places like Tahoe, Puerto Vallarta, San Diego, and Austin.

• 📚 BookGarage: Our team loves to learn and grow together so join us for our optional recurring book club.

• 🪴Room to grow: Our team will be orders of magnitude larger within a few years, as a part of our foundational team you'll have opportunities to grow with us.

• 🏙️ Transform our cities: The opportunity to change the way that the world thinks about real estate use in our cities.

• 👐 Work with a diverse team: At AirGarage, we've always been committed to building a thriving team that represents the communities we serve. Our team is currently 40% female and 30%+ from underrepresented communities.

We understand that there's no such thing as a 'perfect' candidate. We're looking for someone passionate, with grit and determination, who is excited to face the challenges of a rapidly growing startup. AirGarage is the type of company where you can grow exponentially, and we encourage you to apply to us even if you don't 100% match the candidate description.

AirGarage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, martial status, mental or physical disability, or any other legally protected status.