Full-Stack Engineer Python/Javascript
Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to provide amazing experience to shoppers. Our product empowers merchants to manage all their customer service at one place support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify, BigCommerce, and Magento.
Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including : Steve Madden (linked case study), Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times. We raised a total of including x this year our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, share growth we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.
Join our team for the opportunity to:
👩🏼💻Work with smart, passionate people every day
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are
About the Apps Team
The Engineering: the Apps tribe is the team responsible for enabling our customers to have all the data they need about their customers into Gorgias, and to be able to act on it, so that they can treat all their support requests directly from Gorgias.
There are currently 4 Full-stack Developers, 1 Back-end Developer, 1 Front-end Developer and 1 Engineering Manager on the team
This position would be a part of the E-commerce & Developer Relations Team
Integration with Twitter to create tickets from Tweet replies, Direct Messages, and mentions in Tweets
Integration with Twilio to build native phone capabilities into Gorgias
Integration with Instagram to build the Direct Messages channel
Adding new features to eCommerce integrations
The features will allow our customers to have all their data consolidated in one place: Gorgias. They have all their messages from all their communication channels there. Thanks to eCommerce integrations, they have all the context around people who contact them, the context necessary to understand how to reply to them and what actions to take.
🎥 Get to know the Apps team better by watching the team's presentation video made by your future colleagues: https://www.youtube.com/watch?v=EJEmV96CF0U
What you will do
Develop new channels to bring in and respond to messages from external services from Gorgias.
Add and maintain features of existing channels, with an eye for performance and clean code.
Browse the documentation of external services to find the optimal way to include their content in Gorgias, and allow our users to reply when possible.
Implement lightweight clients to access external APIs that integrate with our current state of the art.
Implement solutions for data serialization/deserialization to render messages from heterogeneous external APIs into Gorgias messages, using our customers' familiar UX.
Write internal documentation on technical choices and processes, and propose amendments to existing ones.
Perform code reviews and pair programming sessions to continuously improve our code quality and learn with the team.
Who you are
4+ years of experience developing production-grade backend web applications using Python or JS.
4+ years of experience doing front-end development with JS
Nice to Haves
Experience in designing API/microservices is a huge plus.
Experience with managing RDMS databases with 10Tb+ of data.
Company Benefits and Perks
💰Competitive salary & equity (90th percentile of the market worldwide)
🏖 4 weeks of vacation
🍼Paid parental leave (16 weeks)
💻Latest MacBook Pro or equivalent
🩺Complimentary private health insurance
🚊50% of public transportation reimbursed
🍴Personal credit card to buy lunches during the week
💆Get up to $700 to set up your workstation at home (working from home should feel breezy)
📚Get up to $2000 of learning material (includes books, courses, training sessions, etc.)
🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)
Interviewing Process
Meet our Tech Recruiter, for an introductory call in which you get to know more about Gorgias and the position, and we get to learn more about you.
Coding challenge using the platform HackerRank. The challenge lasts 1 hour and contains 2 questions focused on problem-solving, data structure, and algorithms.
Meet your manager. They will dive deeper into your working experience and talk technical-related issues and get to know each other, of course.
Live Coding Challenge w/ Team. The Team and you will walk through a few exercises to get a better understanding of your work style and approach.
Meet Alex, CTO, and co-founder at Gorgias. This is an excellent time to ask difficult questions and see if we are a good match for you!
Engineering Team Culture
Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.
You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.
We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.
Click Here to hear an in-depth interview with one of our Engineering Managers at Gorgias.
Why join us?
🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation and good & clean data are core beliefs shared by all
🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!
More cool things to know about Gorgias... 😁
Raised our Series C for $30M in 2022: TechCrunch Article ⬅️
We went from 0 to 10,000+ merchants using our platform since 2016
We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score
What our customers are saying: apps.shopify.com/helpdesk#reviews
Other positions: gorgias.com/about-us/jobs
Discover the Gorgias Platform: HERE
Learn about our Compensation Policy: HERE
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.