In office: Hyderabad, Telangana
Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.
Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.
Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.
At Aisera, we’re building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is obsessed with making our customers wildly successful. Being part of the Customer Success team, you will partner closely with internal engineering and product teams to help bridge business and technology, helping customers realize the art of the possible with cutting-edge Conversational AI. You will play a key role in onboarding new customers by developing custom workflows based on customer’s requirements to assure they achieve their desired business outcomes with high satisfaction.
As a Customer Engineer (CE), you’ll be expected to be resourceful, a selfless team player, and regularly go above and beyond your “day job”. The upside is that this is a highly visible role with unbound growth opportunities.
"This role is based out of our Hyderabad office."
Be the primary technical point of contact for customers
Triage any technical issues reported by customers and work with Engineering toward the resolutions
Stay current with the most recent changes to our product and educate customers on our offerings and updates
Knowledge of REST APIs and security standards (authentication/authorization) & practices
Bachelor’s or higher degree in computer science, engineering, or related technical field
A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment
Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
If you are passionate about building Enterprise level applications in AI and Automation, possess the required expertise, and have experience with enterprise level Customer engineering or startups, we encourage you to apply and be a part of our growing team.
Medical, dental, and vision benefits
Holidays and flexible PTO
Paid family leave
Employment Assistance Program