Scalable Path
Remote, but you must be in the following locations
- 🇦🇷 Argentina
- 🇧🇴 Bolivia
- 🇧🇷 Brazil
- 🇨🇦 Canada
- 🇨🇱 Chile
- 🇨🇴 Colombia
- 🇪🇨 Ecuador
- 🇲🇽 Mexico
- 🇵🇾 Paraguay
- 🇵🇪 Peru
- 🇺🇸 United States
- 🇺🇾 Uruguay
- 🇻🇪 Venezuela
Application Support Engineer
The Application Support Engineer will serve as the primary technical support resource for a core internal business application, handling triage, troubleshooting, and Python & SQL-based analysis to resolve end-user issues with minimal escalation to backend engineering. Approximately 75% of this role will focus on application support responsibilities. During periods of low support volume, this position will assist with broader IT operational needs including endpoint management, user lifecycle tasks, automation, and documentation.
WHAT THE CLIENT IS LOOKING FOR:
- 5+ years of experience in IT support, systems engineering, or application support roles
- Proficiency in Python & SQL (query writing, data analysis, troubleshooting)
- Familiarity with Django-based applications and Python
- Strong experience with Microsoft 365, Entra ID (Azure AD), and Intune
- Proven ability to support both application-level and system-level issues with minimal escalation
- Experience with ITSM tools and ticketing systems
- Excellent communication and relationship-building skills to effectively partner with leaders across multiple functions
- Ability to thrive in a fast-paced, high-growth environment and support cross-functional teams
PREFERRED QUALIFICATIONS
- Experience supporting internal business applications and workflows
- Familiarity with logging/monitoring tools
- Exposure to REST APIs, integrations, or backend support workflows
Duties and Responsibilities
- Own day-to-day support for the internal Django/Python-based business application, including triaging user requests, diagnosing issues, reviewing logs and SQL queries, and minimizing escalations to engineering. Maintain documentation and collaborate with developers as needed to improve support workflows.
- Write and interpret Python & SQL to support reporting, troubleshooting, and validation tasks within core systems.
Manage and support Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Entra ID (Azure AD).
- Configure and support device compliance using Microsoft Intune. Perform imaging, software deployment, and support for both Windows and macOS environments.
- Provide Tier II support to users in the Tempe office and remotely across the organization, ensuring smooth operations and timely resolution of service requests.
- Use PowerShell and scripting tools to streamline IT tasks and improve support workflows.
- Maintain detailed documentation for application support processes, IT systems, and internal tools to support knowledge sharing and operational efficiency.